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Shopify order tracking
and support

Install Free See pricing
Shopify order tracking and support

80%

WISMO calls automated

<500ms

response time

24/7

in 20+ languages

Live

order tracking

Order tracking lookups

When a buyer asks where their parcel is, built-in order tracking lets them track a Shopify order in seconds, live and around the clock. It is order tracking software and a phone agent in one, so the WISMO calls stop stacking up. More on cutting call volume: WISMO automation for Shopify.

Order tracking lookups

24/7 inbound support

Beyond tracking, the agent answers product, policy, and general questions on every channel, grounded in your live Shopify data. Around 80% of calls resolve without a human, and the rest are handed over with a summary. See how it fits your stack in AI customer support for Shopify.

24/7 inbound support
Case Study
"80% of our ‘where is my order’ tickets are resolved instantly now."

David L.

Operations, Aura Essentials

Read the Eeveve case study

Order Tracking & Support FAQ

How do you reduce WISMO calls on Shopify?
WISMO means “where is my order.” Kovax answers those questions instantly from live Shopify tracking, on call, chat, WhatsApp, and email, 24/7, so customers self-serve instead of calling your team. That automates about 80% of WISMO and support calls.
Can customers track a Shopify order by phone or chat?
Yes. The agent reads live shipment status and tells the customer where their order is in seconds, by call, chat, WhatsApp, or email, without opening a ticket or waiting on your team.
What is WISMO and why does it cost so much?
WISMO is the flood of “where is my order” contacts after a purchase. It is one of the highest-volume, lowest-value support loads for a store. Automating it frees your team for real issues and cuts cost per contact.
Does it handle after-hours support?
Yes. The agent runs 24/7, so overnight, weekend, and holiday questions get answered instead of stacking up for the morning.
What languages does it support?
More than 20 languages. The agent detects the customer’s language and replies in it automatically.

Automate 80% of WISMO calls

Answer where is my order questions instantly, on every channel, 24/7.

Install Free