AI Customer Service Agent for Shopify

For the repetitive part of support, yes. Outsourcing buys you more people and longer hours. Kovax gives you 24/7 coverage with an agent that already knows your catalog, policies, and live orders, so there is no outside team to train. Around 80% of support calls are resolved without a human, and your own team keeps the cases that need judgment.

A traditional 24 hour answering service sends your calls to an operator who takes a message or reads a script. Kovax answers the call and solves it: it looks up the order, explains the return policy, or answers the product question on the spot. Anything it cannot solve reaches your team with a summary and transcript.

Customers can reach it by phone call, SMS, WhatsApp, or email. Every answer comes from your live Shopify data: orders, products, customer profiles, and store policies.

The agent speaks and responds in real time, and every call is recorded so you can judge the quality yourself. You set the tone and the guardrails, and it holds them the same way across 20+ languages.

Install Kovax from the Shopify App Store and it connects to your live orders, products, and customers. You set the tone and guardrails, and the agent goes live in about five minutes, with no code and nothing to maintain afterwards.

It hands the conversation to a person with a short summary and the full transcript. For example, “Where is order #1042?” gets answered on the spot. “My parcel arrived damaged and I want a different item” goes to your team, who pick up with the context already in front of them.

Hired and outsourced reps are paid for their hours, whether the phone rings or not. Kovax charges by usage, so you pay for conversations handled. After moving its phone line to Kovax, Eeveve, a baby and kids brand, went from $26.67 per call to under $4.

Yes, all on one number. Behind it you run one agent for order follow-ups and sales recovery, and one for support. Each is built for its job but shares the same order and customer history, so your buyer hears one consistent voice on one line.