Kovax automates customer conversations that can help drive sales, like following up on abandoned checkouts and confirming COD orders . It's built for Shopify customer engagement and sales recovery, not for prospecting new business leads.

Outbound Sales Agent

AI Dialer for Shopify Outbound Calls

Q: What is an AI dialer?

It's a tool that makes outbound calls and lets AI handle the conversation. Kovax plugs those calls into your Shopify store data and saves how each call went against the order.

Q: How is an AI dialer different from a predictive dialer?

A predictive dialer just speeds up dialing for a human sales team. Kovax actually talks with the buyer, scores their intent, and passes the conversation to your team when a person needs to step in.

Q: What can Kovax call Shopify buyers about?

Mostly following up on abandoned checkouts and confirming cash-on-delivery orders before they ship. On a cart call, the agent answers the buyer's hesitation and sends a checkout link. On a COD call, it verifies the address and checks the buyer still wants the order, so risky orders are held before dispatch. Kovax reports about 95% of COD orders confirmed and around 50% lower RTO for merchants using COD confirmation.

Q: What does a typical call look like?

For example, a shopper leaves checkout with a full cart. Within minutes, the agent calls, hears they're unsure about delivery time, and answers from your shipping policy. It then sends the checkout link on WhatsApp and marks the buyer as high intent, so your team sees them first if they still don't finish.

Q: Will it sound natural on a real call?

The agent talks and responds in real time, and every call is recorded, so you can listen and judge for yourself. You set the tone and the guardrails, and it sticks to them in all 20+ languages.

Q: What happens if a buyer needs to speak with a person?

Kovax hands the conversation to your team with a short summary and the full transcript, so they know what was already said. Your rep picks up with the buyer's order and intent score already in front of them, instead of asking the buyer to repeat everything.

Q: How quickly can I set up Kovax?

About five minutes. Install Kovax from the Shopify App Store and it connects to your orders, products, and customers with no code. You then choose which store events trigger calls, set your calling hours, and the agent starts dialing.

Q: Can Kovax make AI cold calls?

Kovax calls Shopify customers about their orders or abandoned checkouts. It isn't built to call people who haven't interacted with your store.

Q: Is Kovax an AI call center?

Kovax handles outbound calls about orders and checkouts. For inbound support calls and other service channels, there's Kovax's customer service agent .

Kovax is an AI dialer built for Shopify. It calls your buyers, follows up on WhatsApp or SMS, scores every buyer by intent, and logs the result against the order. No code, 20+ languages, live in about five minutes.

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Kovax AI dialer outbound call queue for Shopify

AI calls with WhatsApp follow-up

Kovax calls your Shopify buyers first, then picks the conversation up on WhatsApp in a thread tied to the order.
If the call doesn't close the sale, the agent sends product links and a checkout link on WhatsApp, carrying over what was said.
Monster Piercing lifted cart recovery from 8% by email to 19% with calls plus WhatsApp. Read the case study →

Automated calling software for Shopify

Kick off outreach straight from your Shopify store events, with no code and no call lists to build by hand.
A new cash-on-delivery order, a stalled checkout, or a delivered parcel can each start its own follow-up call.
Every call pulls from live store data, so the agent talks about the buyer's actual items, order total, and address.

AI call tracking and cost visibility

See every automated call from dial to outcome, including voicemails and the calls handed over to your team.
Check what each call cost, broken down into voice, conversation, infrastructure, and credits, so nothing hides in one total.
Know which calls connected, how long each one ran, and what outcome it ended with.

AI dialer with smart scheduling

You decide when the AI dialer is allowed to reach shoppers, so every call lands at a time you approve.
Set send windows, cap retries, and keep quiet hours for each time zone, so no buyer gets called again and again.
Calls go out at a sensible local hour for each buyer, not in the middle of their night.

AI outbound call agent with intent scoring

After each call, the AI calling agent marks the buyer as high, medium, or low intent, based on what they said.
Your highest-intent buyers move to the top of the follow-up list, so ready-to-buy shoppers never wait behind cold ones.
Your team can glance at the score and transcript, then decide who deserves a personal call back first.

Call recordings, transcripts, and scores

Every call has a recording and a full transcript you can go back to whenever a buyer questions what was said.
Read the intent score right next to what the buyer actually said, so you can see why each score was given.
Connect rates and recovered revenue are broken out by campaign, so you can see which flows earn their cost.

FAQ

Frequently Asked Questions

What is an AI dialer?

How is an AI dialer different from a predictive dialer?

What can Kovax call Shopify buyers about?

What does a typical call look like?

Will it sound natural on a real call?

What happens if a buyer needs to speak with a person?

How quickly can I set up Kovax?

Is Kovax an AI SDR?

Can Kovax make AI cold calls?

Is Kovax an AI call center?

Put your outbound agent to work

Install Kovax on your Shopify store and start closing more orders with AI voice and WhatsApp, live in minutes.

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