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COD Confirmation
for Shopify

Install Free See pricing
COD Confirmation for Shopify

95%

COD orders confirmed

50%

lower RTO in ecommerce

Mins

first call after order

24/7

in 20+ languages

COD confirmation calls

The agent places a COD confirmation call within minutes of a cash-on-delivery order. A confirmed order ships, an unconfirmed one is held, so you stop paying to send parcels that come straight back.

New to the metric? See the full guide to RTO in ecommerce.

COD confirmation calls

Address verification checks

Before a COD order leaves the warehouse, address verification and intent checks flag the shaky ones. Screening fake and low-intent buyers is how you reduce RTO without slowing genuine orders down.

For high-risk buyers, pair it with a nudge toward prepaid — see the RTO reduction guide.

Address verification checks
Case Study
"COD verification used to take hours every morning. RTOs are down drastically."

Sarah K.

Founder, Urban Wear

See how Eeveve saved $48K a year with Kovax

COD Confirmation FAQ

What is COD confirmation and how does it work?
COD confirmation is a call that verifies a cash-on-delivery order before it ships. Kovax calls the customer within minutes, confirms the address and that they still want the order, and marks it confirmed or held. Confirmed orders ship, held ones do not, which protects you from returns.
How does COD confirmation reduce RTO in ecommerce?
Return-to-origin happens when a parcel ships to a buyer who will not pay or receive it. By confirming intent and address before dispatch, Kovax filters those out, and merchants see RTO drop about 50%.
Can it verify the delivery address before shipping?
Yes. The agent checks the address and reads buyer intent on the call, then flags risky orders so your team can hold or convert them before they leave the warehouse.
Does it work for high-RTO India COD orders?
Yes. Kovax is built for COD-heavy markets, calls in Hindi and 20+ languages, and connects with Shiprocket, Razorpay, and GoKwik. For risky buyers it can also nudge them to convert COD to prepaid.
How fast does it call after an order?
Within minutes of the order being placed, while intent is still fresh, so confirmation happens before the parcel is picked and packed.

Confirm every COD order before it ships

Call and verify cash-on-delivery orders automatically, 24/7, in 20+ languages.

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