AI voice agents
for Shopify
24/7
every call answered
20+
languages spoken
<500ms
response time
80%
of calls need no human
How the voice agent runs a call
Same agent, same Shopify data, whether it's answering inbound or dialing outbound.
Call connects on a local number
Inbound rings straight through; outbound dials from a +1 or +91 number so it looks like a call worth answering.
Agent pulls the order before it speaks
Caller ID matches the Shopify customer record, so the agent opens already knowing the last order, not asking for it.
Conversation runs in the caller's language
20+ languages including Hinglish, on the transcription model tuned for each one — accents don't derail it.
Resolves it, or transfers it warm
Most calls close on the spot. The rest get a human handoff with a summary, not a cold transfer.
Outbound calling from a local number
Calls go out from a local number, +1 in the US and a local +91 number in India, because people do not pick up unknown international calls. Pickup rate is the whole game in outbound, and caller ID is the biggest lever on it.
Buy and assign numbers from the dashboard, voice and SMS capable on the same line.
Multilingual customer support in 20+ languages
The agent handles 20+ languages, including romanised Hindi and the Hindi-English mix real customers actually speak. Each language runs on the transcription model that performs best for it, so accents do not break the conversation.
One agent covers a global store and an India-heavy COD base at the same time.
Automated customer support from your own store data
While the customer is still talking, the agent searches your catalog, pulls their last order, and answers policy questions from your own store data rather than a script it was handed. That is automated customer support that actually knows the account it is talking to.
That is what lets one agent cover order tracking, product questions and returns without a handoff.
A unified customer view on every call
Every call, message and reply lands on the same customer and the same Shopify order. An agent that called this morning already knows what was said when the customer replies on WhatsApp tonight.
No duplicate outreach, and nobody has to read out their order number twice.
Voicemail detection and warm call transfer
Voicemail and IVR detection hang up instead of talking to an answering machine, so you are not billed for a conversation that never happened. When a call does need a person, it transfers warm with a summary of what was already said.
Background noise removal and speech-timing tuning keep it from talking over people.
Call recording and transcription, with a score
Each call comes back with a recording, a transcript and a success evaluation, plus what it cost. You can see which calls worked and which scripts need a change, per campaign.
Outbound campaigns for cart recovery and COD confirmation report the same way.
"40% of after-hours calls were going missed. Now we have 24/7 coverage overnight, and setup took 5 minutes."
Maria R.
Head of CX, Luna Beauty
40%
after-hours calls recovered
24/7
coverage, zero new hires
5 min
to go live
Where the calls actually go
Across live Kovax accounts, most calls never need a person — the rest get routed, not dropped.
0.4s
average answer time
72%
resolved with no human
20+
languages on one number
Works with your stack
AI Voice Agents FAQ
What is an AI voice agent?
How do AI voice agents work?
Can an AI voice agent handle inbound and outbound calls?
Can one platform handle voice, WhatsApp, SMS and email?
What happens if the AI cannot answer?
Which AI voice agent is best for a small Shopify store?
Never miss another call
Answer every inbound call and run outbound campaigns in 20+ languages, 24/7.
Install Kovax free on Shopify